Shipping policy
Shipping Policy
Chengs Enterprises, Inc. — EasyUSA.com Effective Date: July 8, 2026 Last Updated: July 1, 2026
1. Overview
All orders ship from our warehouse located at:
Chengs Enterprises, Inc. 68 Broad St., Carlstadt, NJ 07072
We ship only within the United States. We do not ship to P.O. boxes — a physical street address is required for all shipments.
2. Shipping Methods
We select the shipping method based on order size to ensure the most efficient and cost-effective delivery:
| Order Size | Shipping Method |
|---|---|
| 1–4 Cartons | UPS Ground |
| 5–15 Cartons | UPS LTL (Less-Than-Truckload) |
| 16+ Cartons | Freight Line, billed by pallet and destination state |
UPS Ground rates are based on UPS published rates. We apply our negotiated discount and will notify you of the final shipping cost before or at the time of shipment.
UPS LTL shipments typically offer approximately 40–45% savings compared to standard freight rates.
Freight Line shipments (16+ cartons) are billed by pallet and destination state. Freight arrangements will be coordinated with you and require your approval prior to shipment.
3. Residential Delivery
Residential delivery surcharges may apply to UPS Ground shipments delivered to a residential address. These charges are determined by UPS and will be reflected in your shipping cost.
4. Local Delivery and In-Store Pickup
For customers in our local service area, we offer:
- Local delivery using our own personnel for eligible orders
- In-store pickup at our Carlstadt, NJ location
These options are available at checkout where applicable.
5. Billing Address Verification
For security purposes, the billing address provided at checkout must match the billing address on file with your payment method. Orders where the billing address cannot be verified may be held or cancelled.
6. Delivery Timeframes
Estimated delivery timeframes vary by shipping method and destination. Estimates provided at checkout or by our team are courtesy estimates only and are not guaranteed. We are not responsible for delays caused by the carrier, weather, holidays, or other circumstances outside our control.
7. Order Processing
Orders are processed during regular business hours. Processing time may vary based on order size, product availability, and freight coordination requirements. You will be notified of any delays that affect your order.
8. Pricing Changes
Product prices are subject to change without prior notice. The price in effect at the time your order is confirmed is the price you will be charged.
9. Closeout Items
All sales on closeout items are final. No returns, refunds, or exchanges are accepted on closeout merchandise.
10. Questions
For shipping questions or assistance, please contact us:
Chengs Enterprises, Inc. 68 Broad St., Carlstadt, NJ 07072 📞 (201) 933-9088 or 1-800-886-3288 📧 contact@chengsinc.com
