Frequently Asked Questions
Ordering
Do I need to create an account to order?
You can browse all products without signing in. To view pricing or place an order, you'll be asked to sign in or create an account using a one-time code sent to your email - no password needed. It only takes a moment and lets you save your payment info and track your orders going forward.
Is there a minimum order?
No minimum order. Order as much or as little as you need. All products are sold by the full case only
Do you have a catalog?
Yes. You can download our current catalog here. It includes all styles and prices.
Products & Sizing
Can I order a specific size only, or customize the size breakdown in a case?
Most styles come pre-packed in assorted size runs - the size breakdown is fixed and can't be modified. A few styles are available in single sizes, which will be noted on the product page. If you have a question about a specific style, contact us and we'll let you know what's available.
Can I order individual pairs instead of a full case?
We sell by the case only - individual pairs aren't available. There's no minimum on the number of cases you order, so you can order as few as one case per style.
Are shoes sold in individual boxes or polybags?
It depends on the style. Most shoes are polybag packed. Some styles (like women's sandals and work boots) come in individual boxes. The product listing will tell you which applies.
An item I want is out of stock. Will it come back?
Availability varies by style. On any out-of-stock product page, you can click "Notify me when available" to get an email the moment it's back in stock.
Shipping
Do you ship internationally?
We don't ship directly to international destinations. If you're outside the US, you'll need a US-based freight forwarder or broker to receive the shipment and handle export. Once you provide their US address, we'll ship to them and include the necessary documentation.
Common setup for Caribbean customers: arrange a freight forwarder in Miami, FL, provide us their address, and we'll ship there.
The shipping cost shown at checkout seems high. Is that right?
The rate at checkout is based on standard carrier rates and may be higher than your final charge. For large orders, freight shipping via trucking is often significantly cheaper than UPS. If you have questions about shipping cost before placing your order, email us at contact@chengsinc.com with your items and destination.
How does the “Get a freight quote” option work?
If you select “Get a freight quote” at checkout, your card will not be charged when you submit your order. Our team will compare the available shipping options, including UPS and freight when applicable, and email you the lowest available rate.
We will wait for your approval before charging your card. Once you approve the quote, we will charge the merchandise and shipping total and begin processing your order.
The “Free” amount shown beside this option means that nothing is charged when you submit the order. It does not mean that shipping will be free.
If you would prefer to receive a shipping quote before submitting an order, call us at 1-800-886-3288 or email contact@chengsinc.com with the items, quantities, and complete delivery address.
Can I use my own FedEx or UPS account?
Email your order to contact@chengsinc.com with your carrier account number and we'll ship on it. We'll send you the box dimensions and weight so you can arrange the label.
Can I pick up my order at your warehouse?
Yes. To place a pickup order:
- Add your products to the cart and proceed to checkout.
- Enter your contact and billing information.
- Under Delivery, select Pick up.
- Select our Carlstadt, New Jersey location and complete your order.
Pickup location:
68 Broad St.
Carlstadt, NJ 07072
Pickup hours:
Monday–Friday, 6:30 AM–3:00 PM
Payments & Saved Payment Methods
What payment methods do you accept?
Online orders:
- Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club
- Digital wallets: Apple Pay, Google Pay, Amazon Pay
- Shop Pay
For large wholesale orders, we also accept bank wire transfer for vetted customers. Contact us at contact@chengsinc.com or 201-933-9088 to arrange.
Can I save my payment method for future orders?
Yes! You can save a credit card to your account in two ways:
- At checkout: After entering your card details, check the box that reads "Save this payment method at checkout and authorize Easy USA to charge it for future purchases for this location." Your card will be saved automatically when you complete your order.
- From your account: Log into your account at easyusa.com/account/profile to add a payment method directly.
Can Easy USA charge my saved card on my behalf?
Yes - by saving your payment method, you authorize Easy USA to charge it for future purchases at your location. This allows us to process approved orders quickly without requiring you to re-enter payment details each time.
How do I update or remove a saved payment method?
Log into your account at easyusa.com/account/profile to manage, update, or remove any saved payment methods.
Is my payment information secure?
Yes. Payment information is securely stored and encrypted through Shopify Payments. Easyusa.com does not store your raw card details.
Dropshipping & Reselling
Do you offer dropshipping?
We don't offer per-order dropshipping or loose pair fulfillment. If you're reselling our products, you'll need to purchase and hold your own inventory.
Can you provide an authorization letter for selling your products on Amazon?
We don't provide authorization or brand approval letters. Your purchase invoice from us can be used as proof of authenticity if Amazon requests it.
Orders & Issues
I received my order but something is missing or wrong
Contact us at contact@chengsinc.com with your order number and a description of the issue. We'll check our records and get back to you within 1 business day.
I want to cancel my order.
Contact us as soon as possible at contact@chengsinc.com or 201-933-9088. If the order hasn't shipped, we can cancel it in most cases. If it's already on its way, we're not able to cancel but can help you figure out next steps.
Can I get a copy of my invoice?
A copy of your invoice is emailed to you automatically when your order is placed. You can also view your full order history anytime by logging into your account at easyusa.com. If you need additional help, email us at contact@chengsinc.com or call 201-933-9088.
General
Can I visit your showroom or office?
Yes. We're at 68 Broad St, Carlstadt, NJ 07072. We're open Monday–Friday, 6:30 AM to 3:00 PM. Give us a call before coming in if you want to make sure someone is available: 201-933-9088.
Can I order products displayed in your showroom?
Yes. Products displayed in our showroom are available for wholesale case orders, subject to current inventory. Orders can be placed during your visit and either picked up at our Carlstadt, New Jersey location or shipped to your delivery address. Shipping costs and delivery times depend on the order size, destination, and shipping method.
Can you mail me a printed catalog?
Yes. You can request one on our catalog page. We'll mail it out to you.
Ready to do the full final export whenever you are — just say the word.
I have a question not covered here
Call us at 201-933-9088 or 800-886-3288, or email contact@chengsinc.com. We're available Monday–Friday, 6:30 AM to 3:30 PM Eastern.
