Preguntas frecuentes

Ordering

You can browse all products and prices without signing in. At checkout, you'll be asked to sign in or create an account using a one-time code sent to your email - no password needed. It only takes a moment and lets you save your payment info and track your orders going forward.

No minimum order. Order as much or as little as you need. All products are sold by the full case only

Yes. You can download our current catalog here. It includes all styles and prices.

Products & Sizing

Most styles come pre-packed in assorted size runs - the size breakdown is fixed and can't be modified. A few styles are available in single sizes, which will be noted on the product page. If you have a question about a specific style, contact us and we'll let you know what's available.

We sell by the case only - individual pairs aren't available. There's no minimum on the number of cases you order, so you can order as few as one case per style.

It depends on the style. Most shoes are polybag packed. Some styles (like women's sandals and work boots) come in individual boxes. The product listing will tell you which applies.

Availability varies by style. On any out-of-stock product page, you can click "Notify me when available" to get an email the moment it's back in stock.

Shipping

We don't ship directly to international destinations. If you're outside the US, you'll need a US-based freight forwarder or broker to receive the shipment and handle export. Once you provide their US address, we'll ship to them and include the necessary documentation.

Common setup for Caribbean customers: arrange a freight forwarder in Miami, FL, provide us their address, and we'll ship there.

The rate at checkout is based on standard carrier rates and may be higher than your final charge. For large orders, freight shipping via trucking is often significantly cheaper than UPS. If you have questions about shipping cost before placing your order, email us at contact@chengsinc.com with your items and destination.

Email your order to contact@chengsinc.com with your carrier account number and we'll ship on it. We'll send you the box dimensions and weight so you can arrange the label.

Yes. We're located at 68 Broad St, Carlstadt, NJ 07072. Pickup hours are Monday–Friday, 6:30 AM to 3:00 PM.

Payment

Online orders:

Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club
Digital wallets: Apple Pay, Google Pay, Amazon Pay
Shop Pay
PayPal

For large wholesale orders, we also accept bank wire transfer for vetted customers. Contact us at contact@chengsinc.com or 201-933-9088 to arrange.

Dropshipping & Reselling

We don't offer per-order dropshipping or loose pair fulfillment. If you're reselling our products, you'll need to purchase and hold your own inventory.

We don't provide authorization or brand approval letters. Your purchase invoice from us can be used as proof of authenticity if Amazon requests it.

Orders & Issues

Contact us at contact@chengsinc.com with your order number and a description of the issue. We'll check our records and get back to you within 1 business day.

Contact us as soon as possible at contact@chengsinc.com or 201-933-9088. If the order hasn't shipped, we can cancel it in most cases. If it's already on its way, we're not able to cancel but can help you figure out next steps.

A copy of your invoice is emailed to you automatically when your order is placed. You can also view your full order history anytime by logging into your account at easyusa.com. If you need additional help, email us at contact@chengsinc.com or call 201-933-9088.

General

Yes. We're at 68 Broad St, Carlstadt, NJ 07072. We're open Monday–Friday, 6:30 AM to 3:00 PM. Give us a call before coming in if you want to make sure someone is available: 201-933-9088.